Post Sales

1. How do I track my order status?
2. When can I expect my delivery?
3. What is your return and refund policy?
4. Where do I send payments and returns?
5. What does backorder mean?
6. How do I cancel my order?

Real-Time Order Status Tracking

• Sign in to My Account.
• In the orders summary page, you will find a table of order IDs. Click the Order Number on the row of the order you wanted to check.
• If you have further questions, please contact our Customer Service Department at <order@BypassKit.com>.

Estimated Time of Delivery for Different Services:

Region Estimated Time * (business days) UPS Express UPS Ground U.S. (West Coast) up to 2 up to 6 U.S. (Mid West) up to 2 up to 6 U.S. (East Coast) up to 2 up to 4 Canada (West Coast) up to 2 up to 6 Canada (Mid West) up to 2 up to 6 Canada (East Coast) up to 2 up to 4

These estimated times of delivery apply only to orders that do not contain backordered items

Return Authorization
You must contact us for a Return Authorization number before returning any product. All returns must have an RMA number clearly displayed on the outside of the package. Product received by BypassKit.com without an RA# will be refused at point of delivery and returned to sender.

Returns for Warranty
All eligible warranty returns will be replaced or repaired on a one for one basis. Only the defective piece(s) should be returned. Product Return Processing is before 2-4 weeks from the time 12voltshop receives the product.

Returns for Credit
Products returned for credit must be received in the original purchase condition, with all manuals, blank warranty cards, accessories and the 12voltshop online sales receipt within 30 days of purchase. Returned orders with items used or missing will either be refused or the retail value will be deducted from the credit.

Please make cheque or Money Order payable to "DIRECTED ELECTONICS CANADA"

United States Canada Payments 188 Saint Francois-Xavier, Delson, Quebec, Canada, J5B 1X9 Returns Directed Electronics Canada Inc. Attn: BypassKit Product Returns RA#_ _ _ _ _ _ 1 UPS Way Champlain, NY 12919 United States Directed Electronics Canada Inc. Attn: BypassKit Product Returns RA# _ _ _ _ _ _ 188 St-Francois Xavier Delson, Quebec, J5B 1X9 Canada

Highly demanded products may not be available for immediate shipment.

We will hold entire order until all items are in stock and ship complete order. Please login to your account if you prefer to ship your order 'As-is' (Ship only in stock items and do not back order).

Contact our Customer Service Department by phone or email with your order number to request a cancellation of your order.

Please note that we can only accept cancel order/cancel item requests before the product is shipped out from our warehouses.

Customer Service Phone Number: 1-888-745-6449 (MON-FRI 9AM to 5PM EST)
Customer Service E-Mail: <order@BypassKit.com>